My Background

Since starting my career at a call center for Higher Education-related content I've supported faculty and students with their online learning environments (Blackboard, Moodle, WebCT, Sakai, Canvas, D2l/Brightspace) and quickly learned course design and setup while providing support with login issues, how-to questions, and a plethora of other CMS-related content. I've demonstrated loyalty to my employers (4 years, and 12 years respectively) and grown with the businesses. I've handled high-end escalations, million dollar clients, and resolved many issues and crises by utilizing my direct team, internal groups, and clients/third-party groups to come to appropriate resolutions. I've also proven my technical knowledgebase while often translating key points in an easy-to-grasp way and handled products as both an SME and acting Product Manager, releasing KBs, outage messages, maintenance posts, release notes and more. I look forward to continuing current, proven knowledge sets while also expanding on my own library.